USATestprep Blog

Multiple Student Accounts

Perhaps this has happened to you: you’ve created an assignment for a class but a student will tell you, even SHOW you, that it hasn’t shown up on her homepage. One of the most likely reasons for this is that the student has multiple accounts. A student will forget the password, so instead of getting it from you- or us- she’ll just create a new account. This means that the original account- the one you have in your online class roster- is getting the assignments, but the one the student uses- the new account- isn’t showing anything. Fixing this is pretty easy.

- Password Card. Be sure the student prints out a Password Card, found in the “Student Resources” box on the student Home Page. It can be printed multiple times and placed in multiple locations.

- Student Email Address. If a student supplies their valid email address, they can be sent an automated email reminder of their password. Remember: USATestprep does not sell or exchange any student or teacher email addresses. Supplying a student email address remains optional.

- Merge Accounts. If a student has multiple accounts anyone with Account Admin privileges can merge them into a single account. No data is lost in this process. (If you are not sure if you have Account Admin privileges, look for the “Admin” tab in the top right of your page. You can also check under Account Preferences from your home page.)

- Join a Class. If a student DOES create a new account, he/she can add themselves to your class. Yes, they’ll show up twice, but then 1) they will continue to get their assignments and/or 2) you can always merge the multiple accounts into a single account.

These processes can help ease any confusion regarding missing assignments related to multiple accounts. If you have any questions, please to not hesitate to call or email.

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