If you ever have a problem getting onto or using USATestprep know that there are a few things you can do to troubleshoot.
If we are aware of issues on our end we will send out notifications about the situation, either through the Message system on your Home page or through an email. But usually the issue lies on the user’s end. Here are some common occurrences.

Firewall Issues
Perhaps you experience a processing delay in which scores or submitted data does not seem to go through. This could be an issue of your school’s network, or firewall. If you believe this to be the case, please call or email us. We can send you or your I.T. department information that you can use to make sure our information can pass through the firewall safely and securely.
Videos or Games Won’t Play

  • If this is on a school computer, check with the IT department before doing anything.
  • Make sure you have updated your web browser (Internet Explorer, Safari, Firefox, etc.) to the latest version.
  • Check that you have the latest version of Adobe Flash on the computer. http://get.adobe.com/flashplayer/

Of course, if you need to call or email us we’re happy to assist you. It would also be helpful to know what browser- and version- you are using.