Sometimes when a student forgets his or her username or password, they’ll just create a new account. This is a bad idea for them and for you as their teacher. When students create a second/third/eleventh account, they will most likely not be receiving any assignments you create for them. Why? You only know about their first/original account. As a result, they’ll lose any credit you would give them for completing their work. Additionally, multiple accounts makes tracking student performance more difficult for teachers and administrators. Fortunately, there are a few things that anyone with Admin access can to if a student has already created more than one account.

From the Admin tab on your home page, you can manually merge the multiple accounts of a student into one account. Simply locate a student that has more than one account (1) and click the orange “Merge” button next to the account you want to keep (2). [Note: this is usually the one with the oldest login.]


Then, click the name of the account (3) you want to merge INTO the account at the top (the one you chose to keep). Then hit the green “Merge Students” button (4).


You’re done! You’ll notice that the student now has just one account.


BUT, if you have many students with multiple accounts, there is a way to do this more quickly. Click the “Student Merge Suggestor” at the top of the Students tab.


Our system will immediately display any student accounts with identical student names and group them together. The student account in orange (5) represents the account that will be kept. The other multiple accounts for that student will be merged into that account displayed in orange. Click the green “Merge Students” button and you’re done.


This is a great way to clean up your student accounts quickly and without losing any data.