Categories About Us (3) Announcements (53) Bug Reports (9) How to (2) New Features (24) Uncategorized (4) USATestprep Labs (5) You are currently browsing the archives for the Bug Reports category. Archives May 2009 April 2009 March 2009 February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 May 2008 April 2008 March 2008 February 2008 January 2008 November 2007 October 2007 August 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007 December 2006 November 2006

USATestprep Blog

Archive for the 'Bug Reports' Category

DOS Attack

Thursday, February 5th, 2009

This morning from approximately 8:30-9:00 A.M. we experienced a DOS (Denial of Service) attack on our firewall server.  This effected the CPU utility on our firewall that prevented access.  DOS attack was blocked/disabled and the issue was resolved.  Our firewall has been adjusted to prevent similar future attacks.

We apologize to all teachers and students that may have experienced an outage.  We always over-budget resources and equipment so students experience the best connection and server experience possible.

Thank you for your understanding.

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Retry Missed Questions Bug

Tuesday, December 9th, 2008

Today, we discovered a small problem with our tutorial questions that is only noticed by subscribers using Internet Explorer 6.0.  Students may be caught in a loop of questions if they attempt to “retry missed questions”. If you are able to upgrade your version of IE to 7.0, this should resolve this problem. However, if not, we will continue to work hard on this problem and have it corrected soon.

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Reported Slow Server Performance

Thursday, October 23rd, 2008

The last three weeks presented technical challenges for the site. We received reports of slow user experience and code lock-ups. We made several adjustments to the server including code edits, hardware replacement, and server setting changes. The bulk of this work was completed by Wednesday afternoon October, 23rd. We contacted most subscribers that had previously experienced problems and they reported service improvements. Our internal data monitoring also concludes significant speed improvements. Our goal is to always maintain premium server speed and performance for all subscribers. We apologize for any frustration caused during this time.

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Site Bug Update

Thursday, May 1st, 2008

We feel we have isolated and corrected 99% of the coding errors on the site that were related to our server upgrade.

Special thanks to the following folks:

• Andrew - Programmer extraordinaire
• Buffy Hamilton - Patient media specialist at Creekview High School
• Mary Claire Boatright - Patient media specialist at Pierce County High School
• Heather Harrison - Patient teacher at Pierce County High School

Also our sincerest apologies to all students and teachers that have experienced technical difficulties the last few days. If you have any questions or comments, please, do not hesitate to contact us.

Good luck on your upcoming tests!

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Diagnostic Test Problems

Thursday, May 1st, 2008

Due to our server upgrade over the past weekend, the site is experiencing some technical difficulties. Specifically we are noticing a problem with our diagnostic tests.  

We are currently working around the clock to correct this.  Our biggest challenge is, it is not happening on all networks.  There appears to be a conflict with our code and some school networks.

Again, we offer our sincere apologies if your school is experiencing problems.

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Growing Pains

Friday, April 25th, 2008

Beginning Tuesday, April 22nd, we experienced an unprecedented server load. Due to the upcoming End of Course testing across many states, we have had more students using USATestprep to help them review this week than ever before. As a result, some of you may have experienced a slow or problematic browsing experience between the peak hours of 10:00 A.M. and Noon, EST.

To alleviate this problem, we have placed an emergency server upgrade order and plan to have it installed this weekend. We apologize for any inconvenience or unproductive class time for you or your students. Thank you for continuing to use USATestprep, and we will continue to do our best to make our site the best possible review product available.

Do not hesitate to call or email if you have any questions or concerns.

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Crossword Puzzle Printing Issues

Friday, February 16th, 2007

Yesterday, a South Carolina subscriber mentioned that the font for our crossword puzzle answer keys was too small. We are in the process of building new SC puzzles to correct this problem. It will be completed by the end of the day today.

If any other subscriber finds other problems with a crossword, please contact us. We will address the problem within 24 hours.

A personal thanks to Mary O’Dell and Taminika Shadd!

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Testing and Quiz issues

Thursday, January 25th, 2007

Early this week some of our subscribers experienced a problem with our tests and quizzes. Some students were getting empty quiz and test results after they hit submit. We apologize to those students and teachers.

We analyzed and corrected this problem. Without getting too technical, the error was a result of moving to the new server last weekend. We are confident the problem is corrected and you will not experience it again. If you ever run into any technical or content problems, please let us know immediately. We strive to maintain a quality, user-friendly website and highly value all customer feedback.

We would like to personally thank Jeffery Crane, Vicki Loess and Mary Boatright for helping us diagnose this problem.

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Thanks Nancy!

Monday, November 13th, 2006

Today one of our new subscribers called informing us that our new help videos were not working.

Our help section contains screen capture quicktime movies of common tasks for our website. We try to test all functions of our site to work in all browsers and all computer types. We work primarily on Mac computers. Nancy found that our movie code was not working on her PCs running Internet Explorer version 6.0. After some quick testing we found the problem in the code and have all the videos working again.

I wanted to thank her and encourage anyone to report technical problems with the site. We work very hard to correct problems in a timely manner.

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