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cross_wordpuzzles_200w.jpgYesterday, a South Carolina subscriber mentioned that the font for our crossword puzzle answer keys was too small. We are in the process of building new SC puzzles to correct this problem. It will be completed by the end of the day today.

If any other subscriber finds other problems with a crossword, please contact us. We will address the problem within 24 hours.

A personal thanks to Mary O’Dell and Taminika Shadd!

Early this week some of our subscribers experienced a problem with our tests and quizzes. Some students were getting empty quiz and test results after they hit submit. We apologize to those students and teachers.

We analyzed and corrected this problem. Without getting too technical, the error was a result of moving to the new server last weekend. We are confident the problem is corrected and you will not experience it again. If you ever run into any technical or content problems, please let us know immediately. We strive to maintain a quality, user-friendly website and highly value all customer feedback.

We would like to personally thank Jeffery Crane, Vicki Loess and Mary Boatright for helping us diagnose this problem.

HelpToday one of our new subscribers called informing us that our new help videos were not working.

Our help section contains screen capture quicktime movies of common tasks for our website. We try to test all functions of our site to work in all browsers and all computer types. We work primarily on Mac computers. Nancy found that our movie code was not working on her PCs running Internet Explorer version 6.0. After some quick testing we found the problem in the code and have all the videos working again.

I wanted to thank her and encourage anyone to report technical problems with the site. We work very hard to correct problems in a timely manner.